| Automation is fast and efficient, but it should never be soulless. At drivebusiness, we still believe in the friendly face of retailing. Better still, we practise what we preach. Our customer services staff do whatever it takes to keep your customers happy. They answer queries...resolve problems...offer reassurance where it's needed...turn complainants into brand champions. But they're not just reactive. They cross-sell related products, follow up abandoned carts, track order progress, keep a trained eye out for suspicious activity, and provide weekly activity reports. This is the kind of upbeat customer service you'd offer yourself if you had the resources in-house. Not that your customers mind. They think they are dealing direct with you. And they're delighted with what they find.
| Let's talk and find out how our customer service team can help your customers. Commercial Director commercial@drivebusiness.com + 44 (0) 207 837 2500 |
Versatile Apparel
Versatile Apparel came to drivebusiness looking for a top class e-commerce store to work alongside their flagship Covent Garden store, and a mobile version for their on-the-go clientèle. And a simultaneous launch for all three
Reiss
Reiss wanted their brand to be accessible to their loyal customer base anytime, anywhere. drivebusiness provided a fully optimised, fully transactional mobile checkout.
Nigel Hall
When you have a loyal and close-knit following, you have to tread carefully before you embrace a global market. We helped Nigel Hall Menswear make the step to online trading without losing the freshness and individuality of its stores.
