Customer data is constantly flowing into your organisation: phone numbers, email addresses, product preferences, buying channels, average spend, responsiveness to offers. At every online and offline touch point, your customers and potential customers interact with your brand in a way that yields a bit more useful data.

It's valuable information, and we can help you exploit it. Our CRM (customer relationship management) software captures, manages, and sorts data in ways that give you fresh insights into customer preferences. You might find, for instance, that people you meet at trade shows tend to respond to subsequent offers or that Sunday evening is the peak time for ordering home wares.

Or you could find something completely unexpected. That's the power of data mining. It helps you understand your customers.

 

 

Furthem reading
download: crm & data mining 


Let's talk
and find out how we can help you to grow your online business.

Commercial Director
commercial@drivebusiness.com
+ 44 (0) 207 837 2500



 

KEY CLIENTS

eCommerce store

Gant

eCommerce store

Can an iconic brand translate relaxed desirability and faultless customer service to the web? Judge for yourself in Gant's first-ever UK online store, its brand values are as unequivocal as they are in New York, Milan or Tokyo.

Spring/Summer 2011

Elvis Jesus

Spring/Summer 2011

Some brands defy categorisation. How can Elvis Jesus be in Harvey Nichols and sleeping it off in the back of a Transit? To take that mixture of couture and stale body odour online, you have to live it.

US eCommerce store

Ted Baker

US eCommerce store

Supporting Teds move into the Americas, our team developed their first US online store, ensuring an authentic brand experience from first click to checkout.